Frequently Asked Questions (FAQs)
Q1: What is the estimated order processing time?
A1: Our preserved floral products are meticulously crafted, and it takes our skilled florists approximately 6-12 days to prepare and design each model. During peak periods, this processing time may be slightly longer. Rest assured, we aim to provide you with the highest quality products.
Q2: How long will it take for my order to be delivered?
A2: Delivery times vary depending on your location. Here are the estimated delivery times:
- Hong Kong: You can expect delivery within 4-7 business days after order processing.
- United States, Dubai, Singapore: Delivery typically takes 4-7 business days after order processing.
- Other international destinations, including Canada, France, England, Australia, and European countries: Delivery usually takes 6-12 business days, depending on the destination.
- Please note that for international orders under $180 USD, a $25 USD shipping fee will be charged.
For precise delivery estimates, kindly factor in the order processing time mentioned in A1 above. We appreciate your patience and understanding as we work to deliver your order in the best possible condition.
Q3: Do you cover customs and taxes for international orders?
A3: The prices listed on our website are tax-free in US Dollars, which means that you may be responsible for paying duties and taxes upon receiving your order. Import taxes, duties, and any related customs fees may be applied by your local customs office when your order reaches its final destination. Please be aware that payment of these charges and taxes is your responsibility and will not be covered by us. Additionally, any delays caused by the customs department in your country are beyond our control. We recommend contacting your local customs office for precise information regarding these charges.
If you have any more questions or need assistance, please do not hesitate to reach out to us. Your satisfaction is our top priority, and we are here to assist you every step of the way.